Welcome to Flowers on Norton St

Terms and Conditions


Welcome to http://www.flowersonnortonst.com.au. This website is owned and operated by Flowers on Norton St. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy, along with the terms and conditions as stated in our Privacy Policy detailed below.
This agreement is in effect as of 24 March 2012.

Flowers on Norton St reserves the right to update and edit these terms and conditions without notice. You acknowledge and agree that it is your responsibility to review the terms and conditions of the Flowers on Norton St website periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions. 

Confidentiality Statement

Should you require your buying history to remain completely confidential please contact Penny Clarke at penny.clarke@flowersonnortonst.com.au to arrange this agreement.

Copyright and Trademark Policy

All images, text, design and concepts within the site are the property and copyright of Flowers on Norton St and The Flower Bag Company trading as Pret-a-Fleur in accordance with the current copyright laws. Any reproduction or other use of intellectual property, images or content found on this site without written consent is prohibited.

All content and materials available on the website and on-line shop of Flowers on Norton St including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Flowers on Norton St and The Flower Bag Company trading as Pret-a-Fleur and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Flowers on Norton St.

Delivery Policy

In the event that there is no one there to receive the delivery Flowers on Norton St will make every effort to contact the sender to seek further instruction.  Please note that couriers do charge waiting time fees which will be at the expense of the sender.  Should Flowers on Norton St  be unable to reach you immediately at the time of delivery, the flowers will be returned to the shop.  Redelivery will be at the sender’s expense or alternatively the sender is able to collect the flowers from the store at 332 Norton St, Leichhardt.  Flowers on Norton St will not leave the flowers unless you instruct them to do so in the delivery instructions on the order form.  Also should the sender wish to keep his/her details anonymous – Flowers on Norton St must be advised in the delivery instructions on the order form.

Flower Care Policy

Caring for flowers makes the difference, most flowers last a minimum of 4 days extending to 7 days and sometimes longer – this is dependent on their care. 

Here are some tips to extend the life of your flowers:

  • All bouquets and cut flowers need to be recut before placing in vase. 
  • Ensure your vase has enough water in it to ensure all the stems are submerged.
  • Cut about 5cm and cut the stems on a 45 degree angle. 
  • Remove any lower foliage that may be submerged under water level.
  • Add flower food, please follow instructions and guidelines on flower food package.  Too much food is not effective and can be detrimental.
  • Check the water level daily.  Flowers drink a lot especially in the first 24 hours of receiving them.
  • Change the water every 2-3 days and recut the flowers before placing them back in the water.
  • If your flowers are in a floral foam, add water daily as flowers in foam drink more than flowers in a vase.
  • Flowers like an even temperature, about 18-22 degrees. 
  • Keep flowers away from direct sunlight, heating and cooling vents.

Privacy Policy

Flowers on Norton St and The Flower Bag Company trading as Pret-a-Fleur are committed to protecting your privacy. In accordance with the Privacy and Personal Information Protection Act 1998 (NSW) any information we collect will only be used to process your order, provide you with exceptional service and service our member loyalty program.   Your privacy is very important to Flowers on Norton St and will be managed and stored securely.

As a registered member you will have access to your personal information and buying history and date reminders for you to edit, delete and update.

Flowers on Norton St and The Flower Bag Company trading as Pret-a-Fleur will not share your personal details with any outside providers.

The receipt of promotional materials and newsletters is completely optional.

Returns Policy

In the unlikely event of a product being less than satisfactory, Flowers on Norton St must be notified within 24 hours to ensure we resolve this problem for you.  It is your responsibility to return the product to our store at 332 Norton St, Leichhardt and we will provide you with a replacement or a credit note if the product is out of stock.

Substitution Policy

If a substitution is required we will make every effort to advise you before delivery. On occasion it may be necessary to substitute some of the flowers pictured, however the style will remain consistent. We will make every effort to avoid substitution however substitution may be unavoidable and necessary due to factors beyond our control. For example flowers have seasons which determines what is available at market, demand sometimes exceeds supply, inclement weather conditions affecting our growers. In the case of substitution we guarantee to always substitute with flowers of equal or greater value to ensure our quality standards are exceeded.

Responsible Use and Conduct 

You are responsible for maintaining the confidentiality of any login information associated with any account you use to access the Flowers on Norton St website.  Accordingly, you are responsible for all activities that occur under your account and member log-in.

You agree the information you provide about yourself (such as identification, contact details, etc.) as part of the buying, membership and registration will always be accurate, correct, and up to date. 

Accessing (or attempting to access) any of part of our website or on-line store by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any part of our website or on-line store through any automated, unethical or unconventional means.

Engaging in any activity that disrupts or interferes with our website or on-line store, including the servers and/or networks to which our website or on-line store are located or connected, is strictly prohibited.

Attempting to copy, duplicate, reproduce, sell, trade, or resell any aspect of our website or on-line store is strictly prohibited.

You are solely responsible for any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.