Delivery Policy
Please take care in providing correct delivery details – delivering fresh flowers is a huge responsibility and we want our couriers to make the experience exceptional.
To guarantee same day delivery, we request that you place your order by 12 noon for delivery to businesses and 1.30pm for home addresses.
Delivery is available Monday to Saturday.
Our standard service is same day, so delivery will occur anytime between 9am - 6pm, as we have to hand make your order, beautifully gift-wrap and courier to your destination. We do have an Express courier service that works for those orders with specific time requirements, however this will come at an additional cost. Please call the store on 9550 9897 if you have any questions about delivery.
Our Delivery Policy
In the event that there is no one there to receive the delivery, Flowers on Norton St will make every effort to contact the sender to seek further instruction. If we can't reach you and deem it safe to leave we will advise you where it was left. (i.e. front door, neighbour, etc.)
Please note that some couriers do charge waiting time fees which will be at the expense of the sender.
Should Flowers on Norton St be unable to reach you immediately at the time of delivery and there is nowhere to leave it (i.e. security access needed) the flowers will be returned to the shop. Redelivery will be at the sender’s expense or alternatively the sender is able to collect the flowers from the store at 332 Norton St, Leichhardt.
Should the sender wish to keep their details anonymous, Flowers on Norton St must be advised in the delivery instructions on the order form. Flowers on Norton St will always contact you first if there is no name on a card.
We strongly recommend you include the phone number of the recipient so we can make arrangements to deliver or contact them if there are difficulties.
*Please take care in providing correct delivery details!! – delivering fresh flowers is a huge responsibility and we want our couriers to make it exceptional.
Delivery
To guarantee same day delivery, we request that you place your order by 12 noon for delivery to businesses and 1.30pm for home addresses. Delivery is available Monday to Saturday. Our standard service is same day, to hand make your order, beautifully gift-wrap and courier to your destination. We do have an Express courier service that works for those orders with specific time requirements, this offers a delivery time frame of 1-4 hours. Our Express service incurs a surcharge, we need time to make it and then it is a direct drive once the courier collects from store. Please be aware that couriers need to respond to a job request (just like when calling a cab). If you need help in deciding which service suits your needs please ring the store on (02) 9550 9897.
Delivery charges are determined according to suburb and delivery costs will be added to your order before processing.
Safe to Leave statement - If there is no one at the delivery address to receive the Product, the Product will be left in a safe, weather protected spot at the delivery address specified as we see fit. We will then contact you and let you know where they have been left, we only contact you when there is no one to receive the flowers. If we are not able to gain access due to security, we are required the return of product to store- this does incur a return courier charge payable by you. You then have the choice to collect from the store or pay for another delivery. We would strongly recommend you supply us the recipients phone number so we can make arrangements to deliver if you think it will be a secure delivery.
If your address is NEW... Please leave us instructions as we do rely on Google maps to find you!
Sydney Hospitals we deliver to all hospitals daily:
Auburn Hospital | Balmain Hospital | Bankstown Lidcombe Hospital | Blacktown Hospital | Bondi Junction Private Hospital | Braeside Hospital | Calvary Hospital | Canterbury Hospital | Castlecrag Private Hospital | Chatswood Private Hospital | Chris O'Brien Life House, Camperdown | Concentric Rehabilitation Centre Ashfield | Concord Hospital | Cumberland Hospital | East Sydney Private Hospital | Fairfield Hospital | Gordon Private Hospital | Greenwich Hospital | Hirondelle Private Hospital Chatswood | HSS Hospital Bella Vista | Hunters Hill Private Hospital | Hurstville Private Hospital | King George V Memorial Hospital Camperdown | Longueville Private Hospital | Macquarie Hospital | Macquaire Uni Hospital | Manly Waters Private Hospital | Mosman Private Hospital | Nelune Comprehensive Cancer Centre Randwick | North Shore Private Hospital | Northside Clinic | Northside Cremorne Clinic | Northside West Clinic | Norwest Private Hospital | Pennant Hills Day Surgery | Prince of Wales Hospital | Prince of Wales Private Hospital | Professor Marie Bashir Centre Camperdown | Royal Alexandra Hospital for Children, Westmead | Royal Hospital for Women | Royal North Shore Hospital | Royal Prince Alfred Hospital | Royal Rehabilitation Hospital | RPA Hospital, Camperdown | Ryde Hospital | Sacred Heart Hospice, Darlinghurst | St George Hospital, Kogarah | St George Private Hospital, Kogarah | St John of God Hospital Burwood | St Joseph's Hospital Auburn | St Luke's Hospital Potts Point | St Vincent's Private Hospital Darlinghurst | St Vincent's Hospital Darlinghurst | Strathfield Private Hospital | Sydney Adventist Hospital, Wahroonga | Sydney Children's Hospital, Randwick | Sydney Day Surgery Prince Alfred | Sydney Dental Hospital, Surry Hills | Sydney Eye Hospital, East Sydney | Sydney Hospital | The Bright Alliance Randwick | The Children's Hospital at Westmead | The Mater Hospital | The SAN hospital, Wahroonga | The Sydney Clinic Bronte | The Sydney Private Hospital Ashfield | Thomas Walker Hospital, Concord West | Tresillian Family Care Centre, Canterbury | Tresillian Family Care Centre, Kingswood | War Memorial Hospital Waverley | Waratah Private Hospital, Hurstville | Warringah Day Surgery Brookvale | Wesley Hospital Ashfield | Wesley Hospital Kogarah | Westmead Hospital | Westmead Private Hospital | Westmead Public Hospital | Westmead Rehabilitation Hospital | Wolper Jewish Hospital Woollahra
Delivery charges are determined according to suburb and delivery costs will be added to your order before processing.
If your address is new please leave us instructions as we do rely on Google maps to find you.