Delivery Policy
Please take care in providing correct delivery details – delivering fresh flowers is a huge responsibility and we want our couriers to make the experience exceptional.
At Flowers on Norton St, your order is delivered by an external courier company. We have 4 dedicated time slots throughout the day, leaving 9.30am, 11am, 12.30pm and 2pm.
Each dedicated driver is allocated in a directional run with 8-10 floral arrangements, and their completion run time is within 4 hours to ensure quality and freshness.
If you are placing an order with advance notice, i.e. with a couple of days in advance, we can accommodate most time requests.
WE PRIORITISE PRE BOOKED ORDERS
Last minute and after-hours orders, or same day orders, tend to be allocated to our mid-morning / afternoon pick up time slots.
All business deliveries go on the 12.30pm run or Express delivery.
EXPRESS service - If time is crucial please select Express and we will organise an exclusive driver dedicated to your order only.
Delivery is available Monday to Saturday.
Please call the store on (02) 9550 9897 if you have any questions about delivery.
Our Delivery Policy
In the event that there is no one there to receive the delivery, Flowers on Norton St will make every effort to contact the sender to seek further instruction. If we can't reach you and deem it safe to leave we will advise you where it was left. (i.e. front door, neighbour, etc.)
Please note that some couriers do charge waiting time fees which will be at the expense of the sender.
Should Flowers on Norton St be unable to reach you immediately at the time of delivery and there is nowhere to leave it (i.e. security access needed) the flowers will be returned to the shop. Redelivery will be at the sender’s expense or alternatively the sender is able to collect the flowers from the store at 332 Norton St, Leichhardt.
Should the sender wish to keep their details anonymous, Flowers on Norton St must be advised in the delivery instructions on the order form. Flowers on Norton St will always contact you first if there is no name on a card.
We strongly recommend you include the phone number of the recipient so we can make arrangements to deliver or contact them if there are difficulties.
*Please take care in providing correct delivery details!! – delivering fresh flowers is a huge responsibility and we want our couriers to make it exceptional.
Delivery
Delivery charges are determined according to suburb and delivery costs will be added to your order before processing.
Safe to Leave statement - If there is no one at the delivery address to receive the Product, the Product will be left in a safe, weather protected spot at the delivery address specified as we see fit. We will then contact you and let you know where they have been left, we only contact you when there is no one to receive the flowers. If we are not able to gain access due to security, we are required the return of product to store- this does incur a return courier charge payable by you. You then have the choice to collect from the store or pay for another delivery. We would strongly recommend you supply us the recipients phone number so we can make arrangements to deliver if you think it will be a secure delivery.
If your address is NEW... Please leave us instructions as we do rely on Google maps to find you!